Early Steps Liaison

Serves as a critical member of the care team supporting eligible members (birth to thirty-six months) with significant delays or a condition likely to result in a developmental delay. Works with families, providers, and multidisciplinary teams to ensure Early Intervention is provided to support families and caregivers in developing the competence and confidence to help their child learn and develop. Acts as an advocate to assist families in aging out after 36 months to continue the supportive therapy needs including but not limited to developmental delays, speech, occupational, physical therapy and educational opportunities for continued stimulation and progression of developmental milestones.

Department: Regulatory Affairs

Reports To: VP, CMS Operations

Location: Tampa, FL

Essential Functions:

  • Initiates and develops relationships with the key contacts in Early Steps throughout the state as it relates to early intervention services.
  • Partners with Early Steps and designated Case Managers to facilitate education and family/guardian support during program term and arranging services upon program completion at 36 months.
  • Assists in promoting education programs related to early intervention and transition support among targeted providers.
  • Guides CMS Milestones Transition Program to ensure children maintain necessary services after 3 years of age.
  • Advises on the development of member, family, and provider educational materials.
  • Supports families and designated Case Managers with Early Steps enrollment.
  • Collaborates with local Early Steps offices to identify education and partnership opportunities to optimize referrals and ensure Individualized Family Support Plans are coordinated to ensure maximum service without overlap.
  • Troubleshoots member/family issues as it relates to early intervention services.
  • Collaborates with the member/family, designated Case Manager, Early Steps, and providers (medical/behavioral) to ensure all are working towards accomplishing the member/families goals in a coordinated manner with good communication.
  • Participates in quality improvement related activities in support of broader program goals.
  • Assists with program development and program evaluation as well as updates to department policies and procedures.
  • Performs other duties as assigned.
Additional Responsibilities:
    Candidate Education:
    • Required A Bachelor's Degree in Social Work, Nursing, Psychology, Counseling, or other relevant field
    Candidate Experience:
    • Required 2 years of experience in Providing member support in a health services, behavioral health, managed care or other relevant field of work.
    • Required 1 year of experience in Working in or supporting members in early intervention services
    • Preferred Other Experience building and maintaining relationships with community leaders and partners.
    Candidate Skills:
    • Intermediate Ability to effectively present information and respond to questions from families, members, and providers
    • Intermediate Ability to work as part of a team
    • Intermediate Demonstrated interpersonal/verbal communication skills
    • Intermediate Knowledge of healthcare delivery
    • Intermediate Knowledge of community, state and federal laws and resources
    Licenses and Certifications:
    A license in one of the following is required:
      Technical Skills:
      • Required Intermediate Microsoft Word
      • Required Intermediate Microsoft Excel
      • Required Intermediate Microsoft Outlook
      • Required Intermediate Microsoft PowerPoint

        About us
        Headquartered in Tampa, Fla., WellCare Health Plans, Inc. (NYSE: WCG) focuses exclusively on providing government-sponsored managed care services through Medicaid, Medicare Advantage and Medicare Prescription Drug Plans to families, children, seniors and individuals with complex medical needs. The company serves approximately 4.4 million members nationwide as of Dec. 31, 2017. WellCare is a Fortune 500 company that employs nearly 9,000 associates across the country and was ranked a ''World's Most Admired Company'' in 2018 by Fortune magazine. For more information about WellCare, please visit the company's website at www.wellcare.com. EOE: All qualified applicants shall receive consideration for employment without regard to race, color, religion, sex, age forty (40) and over, disability, veteran status, or national origin.