Community Program Services, Lead

Serves as the team lead overseeing the day-to-day workflow processes of research and data entry, gap fulfillment, and maintaining productivity reports. Trains new team members and performs ongoing training of existing team. Monitors team and individual performance and takes appropriate action to ensure department goals are met.

Reports to: Supv, community Program Services
Department: Public Affairs - Advocacy
Position Location: Phoenix, AZ 85016

Essential Functions:

  • Oversees all daily team activities and assigns tasks and responsibilities to appropriate team members.
  • Monitors performance, quality, and productivity of team and individual members and takes appropriate action to ensure adherence to guidelines and that goals of the department are met.
  • Provides feedback to manager on performance issues when required.
  • Identifies concerns, brings issues to management’s attention and offers suggestions for improvement.
  • Provides input to management on performance reviews.
  • Trains new and existing team members, participates in staff development and ensures department activities are consistent with policies and procedures.
  • Assists manager in implementing/maintaining standardized operations processes.
  • Performs service organization research, data entry and gap assignment/fulfillment.
  • Collaborates with Advocacy Managers and other department staff as appropriate.
  • Performs other duties as assigned.
Additional Responsibilities:
Candidate Education:
  • Required A High School or GED
  • Preferred A Bachelor's Degree in a related field
Candidate Experience:
  • Required 6 months of experience in Service organization research and SharePoint data entry
  • Preferred 1 year experience in leading/supervising others
Candidate Skills:
  • Intermediate Ability to drive multiple projects
  • Intermediate Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
  • Intermediate Ability to work in a fast paced environment with changing priorities
  • Intermediate Ability to work as part of a team
  • Intermediate Ability to lead/manage others
  • Intermediate Demonstrated time management and priority setting skills
  • Intermediate Demonstrated interpersonal/verbal communication skills
  • Intermediate Ability to multi-task
Licenses and Certifications:
A license in one of the following is required:
    Technical Skills:
    • Required Intermediate Microsoft Outlook
    • Required Intermediate Microsoft Excel
    • Required Intermediate Microsoft Word
    • Required Intermediate SharePoint

      About us
      Headquartered in Tampa, Fla., WellCare Health Plans, Inc. (NYSE: WCG) focuses exclusively on providing government-sponsored managed care services through Medicaid, Medicare Advantage and Medicare Prescription Drug Plans to families, children, seniors and individuals with complex medical needs. WellCare is a Fortune 500 company, and in 2018, was recognized as a Fortune "World's Most Admired Company", ranking in the top five among the health insurance and managed care industry-a testament to the hard work and dedication of the company's nearly 9,000 associates who each day live WellCare's values and deliver on its mission to help its members live better, healthier lives. The company serves approximately 4.4 million members nationwide as of Dec. 31, 2017. For more information about WellCare, please visit the company's website at EOE: All qualified applicants shall receive consideration for employment without regard to race, color, religion, creed, age, sex, pregnancy, veteran status, marital status, sexual orientation, gender identity or expression, national origin, ancestry, disability, genetic information, childbirth or related medical condition or other legally protected basis protected by applicable federal or state law except where a bona fide occupational qualification applies. Comprehensive Health Management, Inc. is an equal opportunity employer, M/F/D/V/SO.