Behavioral Health Care Manager, licensed clinician required*

Conducts comprehensive member psychosocial assessments through root cause analysis and performs clinical intervention through the development of a care management treatment plan specific to each member with high level acuity needs. Manages members with severe mental illness who have high rates of behavioral health utilization and/or severe psychosocial vulnerability. Assess members to recommend activities and behavioral routines to meet the social and medical needs of members and their families. Provides support and/or intervention and assists members in understanding the implications and complexities of their current medical situation and/or overall personal care.

Reports to: Supv, Behavioral Health
Department: Hawaii Health Services
Location: Kahului
These roles will travel to visit members; with mileage reimbursement for business travel.


Essential Functions:
  • Assesses, plans, implements, monitors and evaluates options and services to meet complex psychosocial health needs of inpatient and outpatient members. Manages a caseload in compliance with contractual obligations and WellCare standards.
  • Conducts comprehensive member assessments through root cause analysis based on referred member's needs and benefit plan eligibility, and performs clinical intervention through the development of a care management treatment plan specific to each member with high level acuity needs.
  • Manages members with severe mental illness who have high rates of behavioral health utilization and/or severe psychosocial vulnerability. Works towards achievement of optimal clinical and resource outcomes.
  • Monitors and evaluates effectiveness of care plan and modifies plan as needed. Supports member access to appropriate quality and cost effective care. Coordinates with internal and external resources to meet identified needs of the member's care plan and collaborates with providers.
  • Acts as a liaison and member advocate between the member/family, physician and facilities/agencies. Provides clinical consultation to physicians, professional staff and other teams members/supervisors to provide optimal quality patient care and effective operations.
  • Interacts continuously with members, family, physician(s), and other resources to determine appropriate behavioral action needed to address medical needs. Reviews benefits options, researches community resources, trains/creates behavioral routines and enables members to be active participants in their own healthcare.
  • Ensures members are engaging with their PCP to complete their care management treatment plan or preventive care services.
  • Assists in obtaining benefits for members through community resources when benefits are exhausted or not available.
  • Performs other duties as assigned.
Additional Responsibilities:
  • In Hawaii, the incumbent monitors the effect of medications, provides medication administration and education as needed under guidance of the Psychiatrist. Provides education and clinical care for medical conditions and assists the Psychiatrist with member adherence to medications.
Candidate Education:
  • Master's Degree in Social Work, Psychology, Counseling, Rehabilitation, or other relevant field that provides a foundation to receive a license as required of the position is required
Candidate Experience:
  • 2 years of experience in behavioral health management and/or acute behavioral health care setting focusing on outpatient/inpatient utilization, case management and discharge planning is required
  • 1 year of experience in current case management as a licensed professional is required
  • Experience working with the needs of vulnerable populations who have chronic or complex bio-psychosocial needs is required
  • Experience in a managed care environment is preferred
Candidate Skills:
  • Ability to work independently
  • Ability to multi-task
  • Demonstrated time management and priority setting skills
  • Demonstrated interpersonal/verbal communication skills
  • Ability to create, review and interpret treatment plans
  • Ability to effectively present information and respond to questions from families, members, and providers
  • Knowledge of healthcare delivery
  • Knowledge of community, state and federal laws and resources
  • Demonstrated written communication skills
  • Demonstrated customer service skills
  • Ability to effectively present information and respond to questions from peers and management
  • Demonstrated problem solving skills

Licenses and Certifications:
A license in one of the following is required:


Master's level independent or non-independent license is required OR an RN with a behavioral health background:

  • Licensed Registered Nurse (RN) is required
  • Licensed Clinical Social Worker (LCSW) is required
  • Licensed Clinical Mental Health Counselor (LCMHC) is required
  • Licensed Clinical Professional Counselor (LCPC) is required
  • Licensed Clinical Marriage & Family Therapist (LCMFT) is required
  • Licensed Clinical Psychologist (LCP) is required
  • Licensed Master Social Work (LMSW) is required
  • Certified Social Worker (C-SW) is required
  • Acute Care Nurse Practitioner (APRN) (ACNP-BC) is required

Technical Skills:
  • Microsoft Outlook s required
  • Microsoft Word is required
  • Microsoft Excel is required
  • Healthcare Management Systems (Generic) is required

About us
Headquartered in Tampa, Fla., WellCare Health Plans, Inc. (NYSE: WCG) focuses exclusively on providing government-sponsored managed care services through Medicaid, Medicare Advantage and Medicare Prescription Drug Plans to families, children, seniors and individuals with complex medical needs. WellCare is a Fortune 500 company, and in 2018, was recognized as a Fortune "World's Most Admired Company", ranking in the top five among the health insurance and managed care industry-a testament to the hard work and dedication of the company's nearly 9,000 associates who each day live WellCare's values and deliver on its mission to help its members live better, healthier lives. The company serves approximately 4.4 million members nationwide as of Dec. 31, 2017. For more information about WellCare, please visit the company's website at www.wellcare.com. EOE: All qualified applicants shall receive consideration for employment without regard to race, color, religion, creed, age, sex, pregnancy, veteran status, marital status, sexual orientation, gender identity or expression, national origin, ancestry, disability, genetic information, childbirth or related medical condition or other legally protected basis protected by applicable federal or state law except where a bona fide occupational qualification applies. Comprehensive Health Management, Inc. is an equal opportunity employer, M/F/D/V/SO.