Behavioral Health Advocate

Coordinates the socio economic needs and service of selected member populations across the continuum of illness. Coordinates and plans activities and behavioral routines to meet the medical, social and emotional needs of members and their families. Provides support and/or intervention and assists members in understanding the implications and complexities of their current medical situation and/or overall personal care. Collaborates with the interdisciplinary team to achieve optimal resource outcomes.

Reports to: Director, Field Care Management

Department: Case Management

Location: Ocala, FL


Essential Functions:

  • Interviews clients and their families and coordinates programs and activities to meet their social and emotional needs.
  • Provides support to care and case managers regarding the coordination of care plans for members by utilizing social service expertise to evaluate the members need for alternative services and third party intervention.
  • Outreaches to members telephonically and/or in-person to provide health coaching and consultation and by providing guidance regarding barriers to managing health conditions.
  • Assists members to change behaviors and to locate and access interpersonal, family and community resources that will make it easier to manage their health. Reviews benefits options, researches community resources, coordinates services, trains behavioral routines and enables members to be active participants in their own healthcare.
  • Provides telephone follow-up to ensure members have seen their PCP and are completing their treatment plan or preventive care services a defined by the PCP or guidelines.
  • Coordinates community resources with emphasis on the development of natural support system. Coordinates benefits, regulations, laws and public entitlement programs.
  • Acts as a liaison and member advocate between the member/family, physician and facilities/agencies.
  • Assists in obtaining benefits for members through community resources when benefits are exhausted or not available.
  • Performs other duties as assigned.
Additional Responsibilities:
  • In Hawaii, incumbents engaged in the Community Care Services program may conduct comprehensive member psychosocial assessments and develop a care management treatment plan specific to each member with high level acuity needs. Licensed clinical staff will review, direct needed changes and sign agreement with the service plan for each member.
Candidate Education:
  • Required A Bachelor's Degree in Social Work (BSW), Psychology, Counseling, Rehabilitation, or other relevant field
Candidate Experience:
  • Required 2 years of experience in a health care environment with client care coordination responsibilities via assisting clients to change behaviors and to locate and access interpersonal, family and community resources that will make it easier to manage their health
  • Preferred Other Experience in a managed care environment
Candidate Skills:
  • Intermediate Ability to work independently
  • Intermediate Demonstrated interpersonal/verbal communication skills
  • Intermediate Ability to create, review and interpret treatment plans
  • Intermediate Ability to multi-task
  • Intermediate Ability to work within tight timeframes and meet strict deadlines
  • Intermediate Ability to effectively present information and respond to questions from families, members, and providers
  • Intermediate Ability to effectively present information and respond to questions from peers and management
  • Intermediate Demonstrated problem solving skills
  • Intermediate Demonstrated written communication skills
  • Intermediate Demonstrated time management and priority setting skills
  • Intermediate Knowledge of healthcare delivery
  • Intermediate Knowledge of community, state and federal laws and resources
Licenses and Certifications:
A license in one of the following is required:
  • Preferred Licensed Bachelor Social Worker (LBSW)
Technical Skills:
  • Required Intermediate Microsoft Outlook
  • Required Intermediate Microsoft Word
  • Required Intermediate Microsoft Excel
  • Required Intermediate Other Knowledge of or the ability to learn company approved software such as EMMA, CRMS, Peradigm, InterQual, Sidewinder and other software in order to perform job duties.
Languages:

    About us
    Headquartered in Tampa, Fla., WellCare Health Plans, Inc. (NYSE: WCG) focuses exclusively on providing government-sponsored managed care services through Medicaid, Medicare Advantage and Medicare Prescription Drug Plans to families, children, seniors and individuals with complex medical needs. WellCare is a Fortune 500 company, and in 2018, was recognized as a Fortune "World's Most Admired Company", ranking in the top five among the health insurance and managed care industry-a testament to the hard work and dedication of the company's nearly 9,000 associates who each day live WellCare's values and deliver on its mission to help its members live better, healthier lives. The company serves approximately 4.4 million members nationwide as of Dec. 31, 2017. For more information about WellCare, please visit the company's website at www.wellcare.com. EOE: All qualified applicants shall receive consideration for employment without regard to race, color, religion, creed, age, sex, pregnancy, veteran status, marital status, sexual orientation, gender identity or expression, national origin, ancestry, disability, genetic information, childbirth or related medical condition or other legally protected basis protected by applicable federal or state law except where a bona fide occupational qualification applies. Comprehensive Health Management, Inc. is an equal opportunity employer, M/F/D/V/SO.