Application Administrator

Implements, maintains, administers and supports a third-party application used in conjunction with business and IT critical systems. Completes assigned work to a third party application through configuration and/or coding. This position requires subject matter expertise (SME) with a third-party application and the ability to determine the best solution to meet specific customer and/or business needs utilizing the appropriate application.

Essential Functions:

  • Modify a third-party application, via coding or configuration, and perform initial testing to ensure the requirements gathered for implementation/enhancement are met.
  • Document modifications made for future reference.
  • Work with customers to perform end-user testing of modifications to third-party application.
  • Follow release management processes to promote modifications of third-party application to production environments.
  • Respond to emergency issues that arise with the third-party application, resolving the problem, determining the root cause of the issue and implementing preventative measures to keep the issue from reoccurring.
  • Perform routine and periodic patching and upgrades to the third-party application to ensure quality, security and support of the application.
  • Coordinate activities with Network, Server and DBA groups to make necessary modifications to meet the requirements.
  • Develop and document Standard Operating Procedures for each third-party application.
  • Plan and participate in disaster recovery activities to ensure continued availability of the supported third-party application.
  • Monitor servers where third-party applications are hosted for errors and usage capacity.
  • Work with the vendor of the assigned third-party application to ensure adherence to best practices and policies to ensure optimum performance and stability of the application.
  • Perform other duties as assigned.
Additional Responsibilities:
  • Review new technologies against business requirements to identify opportunities for improvements and to identify opportunities to reduce costs.

Ideal candidates must have –

Reporting Information to Management

  • Transaction Flow tracking and health checks daily, weekly, monthly, yearly on each transaction and supporting processes

  • Issue logging, tracking, lead root cause analysis and communication with development and business teams

  • EDI and System Transactional reporting

  • SQL queries knowledge

  • Manage Alerting and monitoring process and systems

  • OnCall - Production Support – after hours work will be expected

  • Support EDI Analyst at a system level – basic server technology skills

  • Strong written and verbal communication skills a must

Candidate Education:
  • Preferred A Bachelor's Degree in Information Systems, Information Technology or related field
Candidate Experience:
  • Required 2 years of experience in Working as an administrator or implementer of third-party applications in an Enterprise environment
Candidate Skills:
  • Intermediate Demonstrated written communication skills
  • Intermediate Demonstrated interpersonal/verbal communication skills
  • Intermediate Ability to proof large bodies of materials
  • Intermediate Ability to work as part of a team
  • Intermediate Other Knowledge of Change Control Processes
  • Intermediate Other General knowledge of SDLC
  • Intermediate Other Proficient in troubleshooting issues
  • Intermediate Other Must be able to communicate effectively verbally and in writing with non-technical staff and end-users for requirements gathering, testing, training, and outcome validation.
  • Intermediate Other Must be able to document and diagram solutions using standard formats. Documentation must be grammatically correct, factually accurate, and appropriate to the target audience.
  • Intermediate Other Must be able to understand and follow verbal instructions and written policies and procedures to ensure adherence to standards and to instructions from management.
Licenses and Certifications:
A license in one of the following is required:
    Technical Skills:
    • Preferred Intermediate Microsoft Access
    • Preferred Intermediate Microsoft Word
    • Required Intermediate Microsoft Outlook
    • Required Intermediate Microsoft PowerPoint
    • Preferred Intermediate Microsoft Visio
    • Preferred Intermediate Microsoft Project
    • Required Intermediate Other Working knowledge of Windows and Linux Servers

      About us
      Headquartered in Tampa, Fla., WellCare Health Plans, Inc. (NYSE: WCG) focuses exclusively on providing government-sponsored managed care services through Medicaid, Medicare Advantage and Medicare Prescription Drug Plans to families, children, seniors and individuals with complex medical needs. WellCare is a Fortune 500 company, and in 2018, was recognized as a Fortune "World's Most Admired Company", ranking in the top five among the health insurance and managed care industry-a testament to the hard work and dedication of the company's nearly 9,000 associates who each day live WellCare's values and deliver on its mission to help its members live better, healthier lives. The company serves approximately 4.4 million members nationwide as of Dec. 31, 2017. For more information about WellCare, please visit the company's website at EOE: All qualified applicants shall receive consideration for employment without regard to race, color, religion, creed, age, sex, pregnancy, veteran status, marital status, sexual orientation, gender identity or expression, national origin, ancestry, disability, genetic information, childbirth or related medical condition or other legally protected basis protected by applicable federal or state law except where a bona fide occupational qualification applies. Comprehensive Health Management, Inc. is an equal opportunity employer, M/F/D/V/SO.